Refund policy
30-Day Guarantee & Refund Policy
We want you to feel confident shopping with Lighter4U. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unused or unworn
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at servers@lighter4u.club.
Please do not send items back without contacting us first. Once your return request is approved, we will provide instructions on how and where to send your package.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at servers@lighter4u.club.
Please include your order number and clear photos or videos showing the issue so we can review the situation and provide an appropriate solution.
Non-Returnable Items
For safety, hygiene, or customization reasons, certain products may not be eligible for return, including:
- Personalized or custom-made products
- Items that have been used, damaged, modified, or altered after delivery
- Items returned without their original packaging where the packaging is necessary to safely resell the product
- Gift cards
If you are unsure whether your item is eligible for return, contact us before sending it back.
Sale Items
Sale-priced items are still covered by our 30-Day Guarantee, unless the product is clearly marked as final sale before purchase.
Exchanges
If you would like a different product, color, or style, the fastest option is to return the original item following the return process and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.
If the return is caused by an error on our part, we will provide appropriate return instructions.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error.
Cancellations
If you need to cancel an order, please contact us as soon as possible at servers@lighter4u.club.
We will try to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, it can no longer be canceled and must follow the return process above.
Contact Us
For questions about returns, refunds, exchanges, or your 30-Day Guarantee, contact: